May 7, 2026 
Sydney 
Contract Skills/Experience:
- 8+ years in IT Service Management and service delivery roles.
- 3+ years in a solution or platform architect role for JSM or equivalent ITSM tools.
- Proven experience delivering large-scale ITSM or ESM transformations.
- Extensive hands-on experience with Jira Service Management (Cloud and/or Data Center).
- Strong understanding of ITSM / ITIL v3 or ITIL 4 principles and practices.
- Experience architecting CMDB and Asset Management solutions.
- Knowledge of Atlassian ecosystem tools (Jira Software, Confluence, Assets, Opsgenie, Compass).
- Strong experience with system integrations, REST APIs, and automation.